Contact details

Email our Customer Service department at info@whittlesea.vic.gov.au

You can call us on 03 9217 2170 Monday to Friday between 8.30am and 5pm.

We will answer your call promptly and professionally and if we can’t answer your question immediately, we will connect you with the right person.

If you call us outside our business hours, our after-hours team can provide assistance for urgent matters such as: dog attack, wandering dog or livestock, dead animal on a road, fallen tree or branch blocking the road, footpath or driveway or any issues with a council building or facility.

Free interpreting services 

We provide a free interpreter service for all customers. If you are a non-English speaker and need to phone us, first call the National Translating and Interpreting Service (TIS) on 131 450 and ask to be connected to the City of Whittlesea.

For more information, visit the Multilingual services page.

You can report an issue, settle your accounts or submit an online customer request through our eServices portal.

Visit the portal

Postal address:

Chief Executive Officer
Locked Bag 1
Bundoora MDC VIC, 3083

Snap Send Solve is a free app you can download on your iPhone or Android that lets you report issues and provide feedback to us in under 30 seconds.

Download Snap Send Solve

Please note that reporting issues via Snap Send Solve will result in a minimum three day delay.

Fax: 03 9409 9880

ABN: 72 431 091 058

25 Ferres Boulevard
South Morang VIC, 3752

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Westfield Plenty Valley Shopping Centre - Shop MM9
415 McDonalds Road
Mill Park VIC, 3082

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63 Church St, Whittlesea
Our Customer Service desk is open 9.30am–5pm, Monday to Friday. 

You can arrange to talk to our Council specialists about:

• business concierge on Tuesdays, 9.30am–4pm
• building services on Wednesdays, 9.30am–4pm
• planning services on Thursdays, 9.30am–4pm. 

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Note: Cash payments are not accepted. Payments can only be made using Eftpos.