Contact details
There are lots of ways you can get in touch with us. Call, email, visit our offices or use our online service portal.
Contact us
Phone
You can call us on 03 9217 2170 Monday to Friday between 8.30am and 5pm.
We will answer your call promptly and professionally and if we can’t answer your question immediately, we will connect you with the right person.
If you call us outside our business hours, our after-hours team can provide assistance for urgent matters such as: dog attack, wandering dog or livestock, dead animal on a road, fallen tree or branch blocking the road, footpath or driveway or any issues with a council building or facility.
Closed from 2pm on Tuesday 24 December 2024 and public holidays.
Free interpreting services
We provide a free interpreter service for all customers. If you are a non-English speaker and need to phone us, first call the National Translating and Interpreting Service (TIS) on 131 450 and ask to be connected to the City of Whittlesea.
For more information, visit the Multilingual services page.
Submit an online request
You can report an issue, settle your accounts or submit an online customer request through our eServices portal.
Visit the portal
Write to us
Postal address:
Chief Executive Officer
Locked Bag 1
Bundoora MDC VIC, 3083
Snap Send Solve
Snap Send Solve is a free app you can download on your iPhone or Android that lets you report issues and provide feedback to us in under 30 seconds.
Download Snap Send Solve
Please note that reporting issues via Snap Send Solve will result in a minimum three day delay.
Visit us
There are several places where you can drop in and speak to Council staff in person. Our opening hours are Monday to Friday 8.30am–5pm.
Our locations
Civic Centre office
Closed from 2pm on Tuesday 24 December and public holidays
25 Ferres Boulevard
South Morang VIC, 3752
View map
EDGE Youth Services
Westfield Plenty Valley Shopping Centre - Shop MM9
415 McDonalds Road
Mill Park VIC, 3082
View map
Whittlesea Service Hub
Closed from 2pm on Tuesday 24 December and re-opens on Monday 6 January 2025
63 Church St, Whittlesea
Our Customer Service desk is open 9.30am–5pm, Monday to Friday.
You can arrange to talk to our Council specialists about:
- business concierge on Tuesdays, 9.30am–4pm
- building services on Wednesdays, 9.30am–4pm
- planning services on Thursdays, 9.30am–4pm.
View map
Note: Cash payments are not accepted. Payments can only be made using Eftpos.
Free interpreting services
If you've recently moved to Australia or do not speak English, we offer various language services to help you communicate with us.
For more information, visit the Multilingual services page.