Sometimes, rubbish trucks run behind schedule. Your bins might not be collected until 6 pm on your collection day.
If your bin hasn't been collected on your scheduled bin day, please report it to us on the next business day.
Please tell us within two business days after your scheduled collection day. Make sure to complete the online form before 5 pm on the second business day.
Report your missed bin
Our team will look at video footage from the collection truck. What happens next depends on what the footage shows:
Please tell us within two business days after your scheduled collection day. Make sure to call us on 03 9217 2170 before 5 pm on the second business day.
We’ll check
Please tell us within two business days after your scheduled collection day. Make sure to visit us at 25 Ferres Boulevard, South Morang before 5 pm on the second business day.