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Privacy statement, copyright and disclaimer

Information about how we handle private information, and the copyright licence and accuracy of information on this website.

Privacy statement

We are committed to the responsible collection and handling of personal information, consistent with the principles in the Information Privacy Act and the Health Records Act.

Our Information Privacy Policy clearly expresses our approach to the management of personal and health information.

Information collection, use and disclosure

We will only use the personal information you provide for the purposes for which it was collected and any other authorised use. The information we collect may also be used for our own planning and research purposes to improve our services to the community. We will never reveal personal information we collect to third parties, unless disclosure is required or authorised by law.

We will also protect the quality and integrity of your personally identifiable information. We will use appropriate technologies and security methods to store the information collected and prevent unauthorised access and improper use of the information.

We will only collect personal information from you with your prior knowledge and consent. You can access and browse our website without disclosing personal information.

When you visit this website, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:

  • the user's server address
  • the user's top level domain name (for example .com, .gov, .au, .uk)
  • the date and time of the visit
  • the pages accessed and documents downloaded

We will make no attempts to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our Internet Service Provider's logs.

We will only record your email address if you send us a message. It will only be used for the purpose for which you have provided it and will not be added to a mailing list. We will not use your email address for any other purpose, and will not disclose it, without your consent.

eService and online payments

Your credit card transaction is secure while being transmitted through the internet. To accept credit card transactions, our website uses secure internet technology, called Secure Socket Layer (SSL) which is a widely-used encryption system that is built into the major web browsers.

We employ the services of SecurePay™ to deal with all credit card transactions. When you make payments through our website, the transaction occurs directly between the bank and SecurePay™. SecurePay™ uses SSL encryption technology - a 128-bit digital server certificate provided by VeriSign™. This level of encryption is currently considered realistically unbreakable.

We cannot access any of your credit card details, and any other personal information needed for credit card transactions is kept confidential and will not be used for any other purpose.

Cookies and third party products

Cookies are sent by a website and stored in a user's computer, and can contain data such as the parts of a website the user has visited. This website uses a cookie that may contain data about your current online session, but it is deleted once you close your browser window.

We record website visitor’s activities for statistical purposes using a third party product, Google Analytics.

Links to other websites

These privacy statements only apply to our website and do not apply to any websites we link to.

We provide links to other relevant websites in good faith, as a community service. When you click through to one of the linked websites, we recommend that you read the privacy statement of that website to familiarise yourself with its privacy policy and practices.

Accessing and updating your personal information

If you need to access or correct any personal information we hold about you, contact our Privacy Officer below.

Please provide as much detail as you can about the particular information you need, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you.

In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. However, if that is the case, we will give you our reasons for that decision.

Further information

If you have any queries or need more information about privacy issues, contact our Privacy Officer by phoning 9217 2223 or email


This website gives you information about the City of Whittlesea municipality, the Whittlesea Council and Council services. It is designed to assist local residents, local businesses and visitors, and is updated constantly to help keep our community informed.

While we have made reasonable effort to ensure the accuracy of information on this website, we make no claims about the accuracy, currency, reliability or suitability of the information and data.

We disclaim responsibility for actions taken based on the contents of this website. The information on this website is provided on the basis that all people accessing the website take responsibility for assessing the relevance and accuracy of its content. 

This website contains links to third parties, which are provided solely for your convenience and do not indicate any endorsement by the City of Whittlesea of the information, products or services provided by those websites. We take no responsibility for any information or services that may appear on any linked websites.