Venue booking instructions

Yes, this is the preferred way of booking Council’s community facilities.

Using Bookable will allow you to self-manage your bookings at any time. You will have access to view availability, tentatively book dates, and make payments when it’s convenient to you. If you need assistance, you can call 03 92172170, email communityfacilities@whittlesea.vic.gov.au or visit a staffed community facility.

You must have an account to make bookings. You only have to register once.

Written instructions and video tutorials are available on the City of Website.

Online Card (SecurePay) is the preferred method, which accepts both debit and credit, Visa and Mastercard. We are offering BPAY as an alternative payment method, please refer to your invoice for your payment reference. cash and cheque payments are available in person at the City of Whittlesea Civic Centre, 25 Ferres Blvd South Morang.

To be eligible for a full refund, cancellations must be made through the Customer Portal or via email with a minimum of 7 days’ notice prior to the event.

To cancel:

• Log in, select ‘My Account’. In your list of bookings click on the booking you would like to cancel.
• Select ‘Cancel Entire Booking’ next to ‘Booking Overview’.

Payments made online within Bookable, will be credited back on your credit card.

For payments made at the Council cashier or via Bpay, will be debited into a bank account, this process can take up to 21 business days.

Booking times must be a minimum of 60 minutes. Bookings can be made in 15-minute increments beyond 60 minutes and will be charged accordingly.

Unfortunately, if the time you would like is not available out then you will need to look at hiring another time, date, or venue.

Booking changes can be made up to 7 business days prior to the booking date. When you make a change, your booking will change to a ‘Tentative’ status. The booking will then be reviewed by Council and if approved the booking will be reconfirmed.

Yes, you can have multiple users under one organisation.

Log into your account and go to the ‘My Organisation tab’. You can add, remove, and invite new users from this page.

In the login page there is a link for ‘Forgot Password’. Click and follow the prompts to reset your password. You can also call Council to reset it for you.

Call the Community Hubs team on 03 92172170, or check your inbox as you may have received emails from communityfacilities@whittlesea.vic.gov.au to your user login email address.

Yes. You are still able to phone for assistance with your booking and speak directly with one of Council’s Centre Operations Officers during business hours.

Council’s Community Hubs team on 03 92172170 or email communityfacilities@whittlesea.vic.gov.au.

The user email address is a unique identifier for all customers, and we recommend one email address and user for all bookings. Please contact the Community Hubs team communityfacilities@whittlesea.vic.gov.au for further assistance.

Once logged in, select My Account at the top of the page, then select My Details. Here you can update your contact details as required.

Once logged in, select My Account at the top of the page, then select your booking link under the Booking Name. Select Add Manual Contact at the bottom of your booking details. Enter the contact details name, email address and mobile number (if applicable) and select Add Contact.