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City of Whittlesea - Welcome Expo 2020

The City of Whittlesea

The City of Whittlesea provide community services and facilities, and are also responsible for making and enforcing local laws.

Our organisation is responsible for some key areas such as:

  • providing many services and supporting community services
  • protecting the cleanliness and safety of the community
  • preventing pollution, noise and disease
  • planning for the future of community and what services will be needed
  • representing our area to other governments, to tourists and overseas visitors

Our responsibilities and services

As a local government council, we have a large range of responsibilities including: immunisationfood safety regulationsyouth servicessupport around the homeservices for people with disabilitieschildcaresupport to community and sporting groupsservices to migrantseconomic developmentlocal law enforcementbuilding regulation enforcementplanning for the futureplanning regulation enforcementfire preventionemergency managementwaste and recycling collection servicessport facilitiesfestivals and eventsmaintaining parks and gardenslibrarieslocal halls and venues and repairment of roads, footpaths, street lights and replacement signs

We also have the additional responsibility of implementing some of the diverse programs, policies and regulations set by State and Federal Government.

City of Whittlesea services a part of the Welcome Expo 2020

Maternal and Child Health

The Maternal and Child Health (MCH) team engages with all families with children from birth to school age in the City of Whittlesea and provides ongoing primary health care to improve their health, wellbeing, safety, learning and development.

We provide:

  • Universal Maternal Child and Health services to all families through scheduled Key Age and Stage (KAS) visits to our centres at key developmental points for children
  • Enhanced Maternal Child and Health services to clients needing a greater level of support
  • Referral to specialist services, ie. hearing screening, Early Childhood Early Intervention Services, NDIS, Early Start Kindergarten
  • Family Engagement Outreach Program – participates in community events and seeks opportunity to engage families to the MCH service - Deadly Boorais and Deadly Families Program - actively engages families and their children who identify as Aboriginal and Torres Strait Islander and support their engagement in the MCH service - Partners with stakeholders to deliver services and programs that are engaging and of value to our clients – Little Big Talk speech program in partnership with DPV Health, Day Stay Sleep Program in partnership with Tweddle.
  • First Time Parent Groups
  • Drop-in Sessions - short 15-minute open consultations where no appointment is necessary, ie. Breastfeeding Drop-in sessions – to discuss feeding concerns and get support from a Maternal and Child Health nurse or lactation consultant
  • Specialist groups - INFANT Program - healthy diet and activity for children - Sleep and Settling – usual sleep patterns, unsettled babies, sleep concerns that may impact the family

Welcome Expo live event

Wednesday 11 October, 10.30am – 11.15am

Raising babies and children - ask our Family Services Team session.

Need help joining the event? Click here to read our MS Teams guide (accessible version here)

Find out more

Refugee Immunisation Project

We are currently piloting a State Government funded program, helping refugee and asylum seekers, who live within the City of Whittlesea and the City of Hume, of all ages catch up on their immunisations.

All off-shore records can be translated, and catch-up schedules can be created to assist you to complete your immunisations according to an Australian schedule.

All appointments and vaccinations are free of charge. An Arabic speaking refugee community liaison officer is also onsite.

Find out more

To learn more visit the Health Translations website.


For further information, email or contact Refugee Community Liaison Officer's Farah Moualla M 0437 820 557 and Silvana Goreal M 0427 553 588

Family Children & Young people

Early Years in the City of Whittlesea: Council is committed to providing Early Years programs and services to children and families in the City of Whittlesea. Council has a proud history of investing in the Early Years and developing collaborative partnerships to achieve positive outcomes for children and their families in our community. Council’s Early Years include:

Family Day Care: City of Whittlesea Family Day Care is a nationally recognised, high quality, licenced children’s service. Our Educators are qualified childcare professionals and develop quality educational programs for children. We encourage families to be active participants in our service, sharing information and the decision-making process which supports their child’s learning and development.

Education and Training: City of Whittlesea Family Services Education Officer liaises with early years and youth services sector to strengthen agency linkages and enhance service outcomes to provide a quality parent program to the families.

Playgroup is an informal gathering for babies, toddlers and preschool age children with their parents or carers. It is a chance to share time, play with your child and meet other families within your local community.

Kindergarten: Council operates a Kindergarten Central Enrolment Scheme for attendance at 4 year old kindergarten. You can apply for kindergarten online here, or paper forms are available at Council offices, local kindergartens , Maternal & Child Health Centres or can be downloaded via our website.

For information about 3 year old kindergarten please visit Council’s website or contact your local kindergarten.

Welcome Expo live event

Wednesday 11 October, 10.30am – 11.15am

Raising babies and children - ask our Family Services Team session.

Need help joining the event? Click here to read our MS Teams guide (accessible version here)

Find out more

Baseline for young people

Baseline For Young People is City of Whittlesea's Youth Services Team. Providing programs, events and projects that young people can get involved in. Baseline For Young People's core business is concerned with all aspects of young people’s development.

Our work has a prevention, early intervention and capacity building focus and works with young people aged 10 to 25 years. Providing support and advocacy for the needs of young people providing for their rights, wellbeing and assistance in fulfilling their aspirations. It acknowledges the importance of young people’s connectedness to significant people in their lives, including: family, teachers, friends, youth specific workers and the community.

Focusing on supporting and affirming young people through the transition from childhood to adulthood. Our Youth Services Team, Baseline for young people, offers a range of services to help local young people – aged 10 to 25 – actively participate in their community.

Find out more

Get involved

Young people from all backgrounds and abilities are invited to take part and get involved in everything we do.

Call: 9404 8800



EDGE Youth Services Shop MM1,

Westfield Plenty Valley 415 McDonalds Rd

Mill Park (Melway 183 B11)

Ageing Well

The City of Whittlesea Ageing Well Department provides services, programs and events for our older residents.

Support Services include meals on wheels, social support groups, home maintenance, personal care, gardening and carers respite.

Positive Ageing programs include golf, walking football, exercise classes, online seniors ready to rock, uplift and connect and events multicultural cinema, young at heart games and seniors festival. Support is also provided to seniors clubs and special interest groups.

Find out more

Support services are available for residents under 65 and Aboriginal and Torres Strait Islanders under 50 phone intake on 9407 5935.

For residents over 65 and Aboriginal and Torres Strait Islanders over 50 call My Aged Care on 1800 200 422.

Phone: 9407 5913 or Email:

About the Whittlesea Regional Assessment Service

My Aged Care

To access in home supports for residents over the age of 65 year old or 50 year old for Aboriginal or Torres Strait Islanders, residents need to contact My Aged Care on ph. 1800 200 422.

The process involves many steps and includes;

  • My Aged Care determining whether someone is eligible for an assessment and then registers the persons details and submits the referral to the Regional Assessment Service in the area.
  • Whittlesea Regional Assessment service will contact the person to complete a holistic assessment. The assessment is based on all aspects of the person’s life and will determine if the person is needing any in home supports. N.B. Assessments are normally completed in the residents home, however during COVID-19, these assessments have been completed over the phone.
  • If in home supports are needed, the assessor will make the referral via My Aged Care to the agency/s the person has chosen.
  • The in home supports are through the Commonwealth Home Support Program. Some of these services include Delivered Meals, Allied Health, Nursing, Domestic assistance and Personal Care.
  • When the service provider receives the referral and they are able to provide the service, they will contact the person to discuss the logistics of the service, including the cost. There are many agencies in the community who provide service through the Commonwealth Home Support Program, including the City of Whittlesea.
  • If the person has more complex needs and they are needing other supports, the request still needs to go via My Aged Care. The referral will then go to the Aged Care Assessment Service in the region. Bundoora Extend Care provides this service for the Whittlesea municipality.

Some services the Aged Care Assessment Service assess for are; residential care (nursing home care), residential respite and Home Care Packages.

The Home and Community Care Program for Young People (HACCPYP) The HACCPYP provides basic in-home services for people under the age of 65 years, experiencing disability and not eligible for National Disability Insurance Scheme (NDIS).

Some of the in-home supports include Domestic Assistance, Respite, Delivered meals, Allied health etc. To determine if a resident is eligible for this service, contact the Intake Officer at City of Whittlesea ph. 9407 5935.

If a resident if deemed eligible for an assessment, the Intake Officer will organise for an Assessment Officer to complete a holistic face to face Living at Home Assessments. The Assessment Officer will deem if the persons needs any in-home supports from the assessment, and will organise this with the appropriate agency. N.B. During COVID-19, the assessments have been conducted over the phone.

Waste and Recycling Unit (City Presentation)

Our team are responsible for Council's residential kerbside collections (green bin, recycling bin, and garbage bin), hard waste collection, bundled branch collections. We deliver new bins to new houses, green bins for new users or help to replace damaged bins.

We also deliver community workshops and events year round, and school education.

Find out more

Watch this video in: Hindi, Punjabi and Arabic.

Sustainability Planning Unit

Council’s Sustainability Planning team helps community and Council to become a more sustainable environment. We aim to reduce our impact on the environment by providing practical support for community to make changes, and by driving sustainable changes to Council’s own operations and processes.

Our team specialise in: Environmental support programs and education, supply of free resources and support e.g. energy saving booklets, gardening guides, education events, showerhead exchange program etc.  Environmental strategy and policy development e.g. Climate Change Strategy and Action Plan, Climate Ready Whittlesea, Biodiversity Strategy, and Whittlesea Water for All: Our water strategy 2020-2030. Sustainable land management. We offer a suite of programs to support rural landowners with sustainable land management issues e.g. revegetation, pest animal and pest plant control. Biodiversity planning, strives to protect local native plants and animals as homes are built

Want to hear the latest and greatest environment news and offerings? Sign up to receive our Living Green newsletter here.

Welcome Expo live event



Contact the Sustainability Planning team on 9217 2042 or email to find out more.