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Lost and found pets

Find out how you can locate your lost pet or what you can do if you find a stray animal in the City of Whittlesea.


Found a lost or stray pet

If you find or sight a stray or wandering/roaming animal contact us on 9217 2170 for instructions (outside of business hours, you'll be directed through to our after-hours service).

Be careful when approaching stray animals, they may be afraid and attack. If the animal is friendly, check it for an identification tag and contact the owner.

Epping Animal Welfare Facility

If your pet is missing, call the Epping Animal Welfare Facility to see if it has been impounded.

You can also check the Lost animals in the City of Whittlesea Facebook page to see if your pet has been handed in to the shelter.

Epping Animal Welfare Facility

20 Companion Place, Epping (previously known as Pound Road)

Phone: 8401 6600

Opening hours:

  • Monday, Wednesday and Friday: 11am - 7pm
  • Tuesday and Thursday: 7am - 3pm
  • Weekends and public holidays: 9am - 4pm
  • Closed on Christmas Day and Good Friday

Collecting your pet from the pound

You can collect your lost pet from the pound for a fee during opening hours (you'll need to bring proof of your pet's current animal registration to have your pet released).

Other ways to find your lost pet

If you pet is not at the pound, RSPCA Victoria offers more advice on finding your lost pet.

COVID-19 restrictions

You will need to book an appointment before coming to the shelter and wear a mask inside. You'll also need to scan in using the QR code and only three customers are allowed in the shelter at any time.

Watch this space for exciting news for the Epping Animal Welfare Facility

In October 2022 Whittlesea, Moreland and Darebin Councils have decided to manage the operation of the Epping Animal Welfare Facility in-house to achieve the best possible outcomes for the animals and our community.

The three Councils have worked together to develop an operating model which is designed to reduce the current euthanasia rates and reunite the maximum amount of animals with their owners or find them loving new homes.

The Facility will be managed and resourced by experts in animal care and welfare. The change in management is not anticipated to deliver cost savings but is designed to deliver better outcomes for animals and the community.

The in-house model will deliver an excellent standard of animal care while allowing Council more flexibility to respond to community trends and needs, develop further partnerships across the animal welfare sector and take ownership of the shared municipalities’ domestic animal management priorities.

The Facility will be renamed and launched to the community in early 2023, with more information to come shortly.

The service offered will not change and will continue to provide stray, abandoned and surrendered animals with refuge and a new life, treating sick and injured animals, promoting pet wellbeing, and providing education regarding responsible pet ownership.

The Facility will be renamed and launched to the community in early 2023, with more information to come shortly.

Epping Animal Welfare Facility