Contact us at email@example.com if you need assistance accessing any of the information on this page.
We can also help you access it in your preferred language - call 131 450 for support.
If you require the information in other formats please let us know.
From 6pm Sunday 2 August 2020, new Stage 4 restrictions came into force for Melbourne until at least 13th September.
From Thursday 6 August:
From 11:59pm on Wednesday 5 August, employers that require their staff to attend a work site must issue a worker permit to their employees – this is the employer’s responsibility.
Visit the Department of Health and Human Services website for more information about how restrictions apply to:
From Thursday 23 July, changes have been made to visiting hospitals, aged care and disability facilities. These relate to the number and type of people who can visit and the number and length of visits per day. If you are unwell or waiting on a coronavirus (COVID-19) test result you must not visit any of these facilities.
To report a suspected breach of public health restrictions, such as:
Contact the Police Assistance Line on 131 444 or report online.
Restrictions are in place to help slow the spread of coronavirus (COVID-19) and save lives.
Victorians with even mild symptoms are asked to get tested to help the government better track the spread of the virus.
The symptoms to watch out for are:
In certain circumstances headache, muscle soreness, stuffy nose, nausea, vomiting and diarrhoea may also be considered.
Tests are free and you should bring your Medicare card.
To get further advice, call the 24-hour coronavirus hotline 1800 675 398 or speak to your local doctor.
Testing is available at the Northern Hospital in Epping and Austin Health in Heidelberg.
Testing is also available at the following pop-up testing sites:
You can also get tested at:
Call 1800 675 398 for more information or
If you HAVE symptoms, no matter how mild, and get tested you need to STAY HOME until you received your coronavirus test result.
You may be eligible for a Victorian Government payment if you don't have access to sick leave and are required to isolate. More information is available here.
You should take the following actions to stay safe:
More information is available here.
Yes. The CovidSafe app speeds up contacting people exposed to COVID-19 (coronavirus).
The most reliable information on the coronavirus can be found on both the Victorian and Australian government’s websites.
1800 675 398
There is a self assessment tool available on the DHHS website which helps assess if you are at risk of COVID-19.
Download the Australian Government's information app:
Download the COVIDSafe app:
You can call the coronavirus hotline if you have concerns: 1800 675 398. If you need an interpreter call 131 450.
Translated Government messaging can be found on the Victorian Government DHHS Youtube channel.
SBS information hub has multiple languages: SBS website
DPV Health multicultural resources: DPV Health
Victorian Multicultural Commission has range of information about COVID-19 in other languages
There is now a Disability Information Helpline you can call on 1800 643 787 for all kinds of coronavirus-related help and information.
The hotline is available Monday to Friday 8am to 8pm (AEST) and Saturday and Sunday 9am to 7pm (AEST). It’s not available on national public holidays.
The COVID-19 Financial Hardship Policy provides relief to residents and businesses in the City of Whittlesea who are unable to meet their payment obligations to Council because of the adverse effects of the pandemic.
This policy applies to sundry debtors, residents, business, clubs and commercial ratepayers in the City of Whittlesea.
Contact us on 9217 2170 if you need a hard copy form.
Yes. If you are having difficulty paying your residential or commercial rates, we can help you apply for a payment plan. If you are experiencing serious hardship, we will consider applications to defer rates during the pandemic, without incurring interest until 30 June 2021.
Revenue from rates, fees and charges pays for many of the services you receive from the City of Whittlesea such as waste collection, road maintenance, council facilities and public open spaces like parks and gardens. We still need to collect rates, fees and charges to continue delivering on these services, and many more.
However, if you are experiencing hardship, we can help you enter a payment plan that is tailored to your needs.
For ratepayers experiencing serious hardship, a deferral of rates will be considered during the pandemic period with no interest incurred until 30 June 2021.
Financial hardship refers to difficulty meeting everyday living expenses. A person is in serious financial hardship when they are unable to provide the following for themselves, their family or other dependants:
It is our responsibility to ensure the City of Whittlesea is safe and accessible for all. While we are still imposing fines for doing the wrong thing, including parking in areas that are unsafe or restrict access, you may be able to apply for a payment plan or an extension of time to pay.
Yes. Payment for pet registration has been extended until 31 May 2020. If you are unable to pay by this date, please complete an application for a payment plan or further extension via our COVID-19 Hardship Policy.
We have a number of initiatives being rolled-out such as additional mentoring sessions and other programs that will support local businesses, which are also eligible to apply for relief under our COVID-19 Financial Hardship Policy if they are unable to pay rates or other fees and charges on time.
From 11:59pm Wednesday 22 July 2020 if you live in metropolitan Melbourne or Mitchell Shire you must wear a face covering when leaving home unless you have a lawful reason for not doing so.
A face covering needs to be worn covering both your nose and mouth. It could be a face mask or shield.
Wearing a face covering helps keep you and others safe. Coronavirus (COVID-19) is spread from close contact with a person with coronavirus (COVID-19). Face coverings help stop droplets spreading when someone speaks, laughs, coughs, or sneezes, including someone who has coronavirus (COVID-19) but feels well.
The best way to protect other people against coronavirus (COVID-19) is keeping 1.5 metres apart, wash your hands often, and cough or sneeze into your elbow or tissue. Face coverings add an additional protective physical barrier to protect you and your loved ones.
A face covering is not required in some circumstances including:
You must carry a face covering with you when leaving home for one of the four reasons, even if you don’t need to wear it while undertaking your current activity, for example you can take your face covering off to eat.
The Victorian Government is providing free reusable face masks via council services and community agencies to:
People who are eligible will be able to get a free mask from Whittlesea Community Connections (WCC).
To find out when they are available and if you’re eligible, call WCC on 9401 6666.
For more information visit www.dhhs.vic.gov.au/reusable-face-masks-covid-19
Use DHHS's guide to make a cloth mask (PDF) that covers your nose and mouth and is made of washable fabric.
Tegar, Nancy and Amy from The Social Studio have produced a video to show the easy steps to make one yourself.
Whittlesea Community Connections has been providing vital services for disadvantaged people and emerging communities since 1973.
This organisation has a deep understanding of the needs of our community. It can help with practical support like food and other material necessities. By supporting them, we are supporting you.
These funds will provide hundreds of vulnerable people in our community with support they need right now. Anyone experiencing hardship in Whittlesea can contact Whittlesea Community Connection’s Response line 9401 6644 for help with food, financial assistance and casework support. Response line is open Monday to Friday 9am to 1pm.
We have provided $25,000 from our COVID-19 Community Relief Fund to Big Group Hug in Bundoora.
Big Group Hug provides material relief to around 100 vulnerable children each week. It relies on volunteer help, donations and community fundraising which have been impacted by the COVID-19 pandemic.
Council has provided $18,000 to Encompass Care who are packaging and delivering food parcels and meals to those in the community who need support.
Council has provided financial help to a variety of community organisations who are supporting our local community:
Download our Community Support Services list here.
Lifeline has Mental health and wellbeing during coronavirus advice on their website.
Whittlesea Community Connections has a new response number for anyone experiencing hardship, needing information or support. Call 9401 6644 from 9am to 1pm Monday to Friday.
Free legal assistance is available through Whittlesea Community Connections on 9401 6655 from 9am until 5pm Monday to Friday.
If you would like to volunteer or you feel isolated and would like a phone friend call Whittlesea Community Connections volunteer line on 0473 019 831 9am to 5pm Monday to Friday.
Food Collective and Whittlesea Emergency Relief Network
Any offers of food donations can be sent to Ginette Beguely on 9401 0666 or GBeguely@whittleseacc.org.au
Coronavirus hotline: 1800 675 398
Interactive coronavirus self-assessment on the DHHS website
COVID-19 FAQs on the DHHS website
Transmission reduction measures on the DHHS website
DET advice for early childhood education services, outside school hours care (OSHC) and Vacation Care
VicEmergency advice notification
Business Victoria hotline: 13 22 15
Mental health and wellbeing during coronavirus on Lifeline website.
City of Whittlesea's Calendar of Emergency Relief Support Services operating during COVID-19.
Caring for our aging community and people living with a disability is a high priority for the City of Whittlesea.
We are adhering to all government and health advice about coronavirus (COVID-19) to ensure essential services to these residents are delivered in a way that keeps our community and our staff safe and healthy.
Delivered meals are continuing as normal. All clients have been contacted to discuss their current needs and the possibilities of delivering additional meals for freezing. To find out more about these services phone our Intake Officer on 9407 5935.
This service is continuing as normal. We are calling clients to make sure they are ‘well / healthy’ enough to receive their regular service. To find out more about accessing assistance around the home, contact our Intake Officer on 9407 5935.
All support for carer programs have been cancelled until further notice.
All events and programs have been cancelled - with the exception of the LEAP golf program which has been amended to comply with latest restrictions.
This includes the following LEAP programs:
Senior’s clubs are considered non-essential gatherings and are therefore suspended until further notice.
This program has been suspended until further notice.
Yes our animal ranger services are still operating. You will be able to visit the Epping Animal Welfare to collect a pet that has been brought it. However, if your animal has been seized because it has been allegedly involved in an attack, you will not be able to visit due to Stage 4 restrictions.
You can pay online. Our customer service desk is closed to help stop the spread of coronavirus so we will be unable to take payments in person at this time. You can call us on 9217 2170 if you need assistance with this process.
Download the form and submit via email or post. We are unable to take payments in person at this time. We’ll be in touch once the coronavirus situation eases.
Yes. At this stage, dog parks in the City of Whittlesea remain open but they are being monitored to ensure physical distancing is being practised.
We have launched a new grants program, the Whittlesea Creative Communities Fund, that has been designed to provide funding for creative projects to directly respond to the impacts of COVID-19.
Many of our building and planning services can be accessed via this webpage. You can also email or post your building or planning application to us. If you have any difficulties, please phone 9217 2259, Monday to Friday from 8.30am to 5pm or email firstname.lastname@example.org.
We are committed to supporting local community groups and services.
One way we do this is through our annual grant programs where we support community groups deliver local projects and programs.
Like many businesses and organisations, we are adapting to the effects of coronavirus (COVID-19). As a result, we have reviewed our grants program and have refocussed it to supporting community groups as they recover from the pandemic.
We have simplified its current program by developing four new grants to be accessed by not-for-profit groups operating in the City of Whittlesea:
Council has also increased its investment in the community grants program by almost $20,000 - from $514,000 (2019/20) to $533,421.
Existing community grants that will continue in 2020/21 include Economic Development Grants, Environmental Works Grants, Senior Citizens’ Club Grants and Female Inclusion in Sport Grants.
You will still receive your grant. However, if your group has been affected by the pandemic and you are unable to deliver the program that was intended, please contact the Community Development Grants Officer on 9217 2397 or email@example.com
Our grants programs are now on hold while we assess the best way to provide value to the whole community as we all adjust to the changing environment.
In light of many groups having to suspended programs or change the way they operate, we also want to ensure your community group has time to develop activities and projects that will be successful post-pandemic.
We will contact you in coming weeks with more information.
We have launched a new grant program, the Whittlesea Creative Communities Fund, that has been designed to provide funding for creative projects to directly respond to the impacts of COVID-19. Read more on our grants page.
In response to the impacts of COVID-19, Council has released a Sports Club Emergency Grant program designed to provide financial assistance to local sports clubs. Read more on our grants page.
Services continuing/facilities still open
Yes but to help stop the spread of coronavirus (COVID-19), we encourage people to enjoy the convenience of watching council meetings from the comfort of their own home.
People can watch the Council Meeting live using the City of Whittlesea YouTube channel
We’ve decided to close the council offices to visitors based on the advice from the Federal and State governments regarding places of gathering and social distancing. We want to ensure that we’re doing everything we can to help stop the spread of coronavirus (COVID-19).
At this stage, we don’t know when we will reopen our offices to visitors. The health of our community and staff is our priority. We’ll be monitoring the advice from the Federal and State governments and reopen when it is safe to do so. Follow us on Facebook for the latest updates.
We’re still working and providing many of our usual services. Please feel free to contact us. If you normally visit us at one of our council offices, we ask that you please use the self-serve options online, phone or email us.
Yes. When you arrive at the Council, call the number that’s on the sign at the front door. A staff member will then exchange your sharps container for you.
All in person events and gatherings have been cancelled for now. Check our event listings here to find virtual and online events.
No. Citizenship ceremonies have been cancelled until further notice as part of our efforts to help stop the spread of coronavirus.
Yes. Immunisation is a critical service for our community. We will continue to provide immunisation sessions across the City of Whittlesea. However, strict rules that have been imposed by the Australian and Victorian government on good advice from health experts means that some of our venues are not appropriate for this service. As a result, we have made some changes that will ensure we continue delivering for our community.
The City of Whittlesea, like most organisations, is adapting to the effects of coronavirus (COVID-19).
Immunisation is a critical service and we are making some changes to the way we conduct our public sessions to ensure we can keep our community and our staff safe.
The following venues are too small to be able to safely conduct immunisation sessions during the coronavirus pandemic:
As a result, immunisation sessions at these venues have suspended for 2020.
Families can still attend sessions at:
A revised timetable is available here.
Once you arrive at the venue, you will be asked to wait in your car until your appointment time.
Please do not attend an immunisation session if you or your child:
Community immunisation is our priority. To ensure we can meet these needs as best we can, we have suspended our flu vaccination service for workplaces. You will still be able to receive a flu vaccine, once they are available, at a community immunisation session.
Even though community centres are shut, you’ll still be able to access them for immunisation sessions.
Childcare and kindergarten may remain open if they choose.
Contact your centre directly for more information.
Enrolment can be made by email, online or phone. Visit this webpage for more information.
Yarra Plenty Regional Library branches are closed from 8 July 2020.
Library members can still access books online via their eLibrary.
There are different apps you can download and use your YPRL to access ebooks, audiobooks, newspapers, music and learning.
visit www.yprl.vic.gov.au for more information
All Maternal and Child Health appointments from Tuesday 28 July will be via telelhealth. If you have an appointment your MCH nurse will call you at your appointment time.
You can call us on 9404 8888 with any questions, or to change an appointment.
If you are concerned, please call the 24-hour MCH line on 13 22 29.
To help stop the spread of coronavirus (COVID-19), the Department of Health and Human Services (DHHS) has advised councils in Victoria to conduct some MCH appointments by phone until further notice.
Yes. Your MCH nurse will call you at your booked appointment time. Please note that the call may come up on your phone as a private number.
The move to MCH phone consultations will still allow us to assess that your child is growing and healthy and we will talk to you more about this at your first phone consultation.
f you have any concerns regarding your baby’s feeding, please call Council on 9404 8888 to make an appointment for a phone consultation with a lactation consultant. Breastfeeding drop in sessions will not run, but again you can ring and schedule an appointment to speak to a lactation consultant.
You can also call the 24-hour MCH line on 13 22 29.
There is an excellent Maternal and Child Health App that you can download. This will allow you to plot your baby’s growth and weight and your MCH nurse will be able to talk you through using this.
Here's more information about the app:
Applications can be sent to us by mail, or scanned and emailed to us.
Most payments can be made on this webpage or by posting a cheque or money order. Building and planning payments can be made over the phone: 9217 2259.
All playgrounds and skateparks will be closed in line with Stage 4 restrictions.
Barbecues in parks remain closed.
All Council sport facilities will be closed in line with Stage 4 restrictions.
Local parks are open though playgrounds are closed.
For information about Parks Vic locations visit Parks Victoria online..
Council is continuing to provide essential services including maintaining our City, this includes mowing, where social distancing rules can be applied.
Yes, it is an essential service.
We know there are more cars than usual parked in local streets right now with many people working, or just staying, at home. To help our drivers get to your bins, please make sure they are placed on the kerb away from any obstructions.
Hanson’s Wollert Landfill is open. The facility will only accept card (no cash) and will record, but not physically hole punch rates notice vouchers.
If you are unwell, do not attend.
The recycling facility at 480 Cooper Street Epping is closed.
Kerbside bin collections are continuing as normal.
There is no change to our hard waste collection service at this time.
The outbreak of Coronavirus is causing economic disruption in many sectors including tourism and hospitality, education, entertainment, property, resources, and international supply chains. The below information aims to help City of Whittlesea businesses navigate the latest support available. You can also read more on our business support webpage.
Visit these websites for more information on the Coronavirus and your business:
Business Victoria - call the dedicated business hotline on 13 22 15.
The most recent support available is the Jobseeker Payment initiative. Businesses impacted by the coronavirus will be able to access a subsidy to continue paying their employees.
As part of a $1.7 billion economic survival package, the Victorian Government has announced $500 million to establish a Business Support Fund to assist small to medium businesses most impacted by the COVID-19 outbreak.
Applications are now open online.
Business Victoria has launched a new finder to help businesses, sole traders, apprentices, trainees, or employees identify support or financial assistance available during the COVID-19 pandemic
The Victorian Government has launched a new platform Upskill My Business which provides businesses impacted by the coronavirus pandemic with free access to online short courses and training events.
Call Business Victoria on 13 22 15 or visit the Upskill my Business website.
Business impact survey
We are wanting to understand the ongoing issues faced by businesses due to the COVID-19 pandemic. This data will help us design programs and support packages to meet the changing needs of the business community in the immediate aftermath and into the recovery phase of the pandemic.
You can fill out the survey online. It will take about 5-10 minutes to complete.
Business support service
Council’s Business Engagement Officer can help connect businesses with a variety of support available from Local, State and Federal Government and across industry. Call 9217 2278 or email firstname.lastname@example.org
Free mentoring sessions will be provided by the Small Business Mentoring Service and Box Hill Business Enterprise Centre. Please apply via email to email@example.com
If you missed our recent webinar series, or would like to learn more about gaining new skills or thinking for your business, you can view all the recordings on Council's YouTube channel.
The webinars have covered topics such as online networking, managing cashflow, mental health, business planning and more.
Email Rebecca Ganicoche, Business Engagement Officer for more information.
We are currently promoting local businesses on our ‘South Morang Farmers and Makers Market’ Facebook page. We aim to let the community know alternative ways to engage your business. Please email Amy Berthelot, South Morang Farmers and Makers Market project officer, if wish to participate
Encouraging local residents to support local businesses is crucial than ever before. If your food or hospitality business is still trading and you've implemented new ways of working, i.e.; home delivery, then let us know.
We are listing our food and hospitality businesses on Council's Whittlesea Tourism website. To have your businesses included, tell us your;
Send these details, with a photo that represents your business to firstname.lastname@example.org