Information on council services during COVID-19 and current restrictions.
Caring for our ageing community and people living with a disability is a high priority for the City of Whittlesea.
We are adhering to all government and health advice about coronavirus (COVID-19) to ensure essential services to these residents are delivered in a way that keeps our community and our staff safe and healthy.
Delivered meals are continuing as normal. All clients have been contacted to discuss their current needs and the possibilities of delivering additional meals for freezing. To find out more about these services phone our Intake Officer on 9407 5935.
This service is continuing as normal. We are calling clients to make sure they are ‘well / healthy’ enough to receive their regular service. To find out more about accessing assistance around the home, contact our Intake Officer on 9407 5935.
All support for carer programs have been cancelled until further notice.
Events and programs have been moved online where possible.
LEAP golf has returned with modifications.
Contact your seniors club to find out if they have returned to in-person meetings.
This program has been suspended until further notice.
Yes our animal ranger services are still operating. You will be able to visit the Epping Animal Welfare Facility to collect a pet that has been brought in.
Download the form and submit via email or post or come in to our service centres.
Yes, dog parks are open.
We have launched a new grants program, the Whittlesea Creative Communities Fund, that has been designed to provide funding for creative projects to directly respond to the impacts of COVID-19.
Many of our building and planning services can be accessed via this webpage. You can also email or post your building or planning application to us or drop in to our service centre in South Morang. If you have any difficulties, please phone 9217 2259, Monday to Friday from 8.30am to 5pm or email email@example.com.
We are committed to supporting local community groups and services.
One way we do this is through our annual grant programs where we support community groups deliver local projects and programs.
Like many businesses and organisations, we are adapting to the effects of coronavirus (COVID-19). As a result, we have reviewed our grants program and have refocussed it to supporting community groups as they recover from the pandemic.
We have simplified its current program by developing four new grants to be accessed by not-for-profit groups operating in the City of Whittlesea:
Council has also increased its investment in the community grants program by almost $20,000 - from $514,000 (2019/20) to $533,421.
Existing community grants that will continue in 2020/21 include Economic Development Grants, Environmental Works Grants, Senior Citizens’ Club Grants and Female Inclusion in Sport Grants.
We have launched a new grant program, the Whittlesea Creative Communities Fund, that has been designed to provide funding for creative projects to directly respond to the impacts of COVID-19. Read more on our grants page.
In response to the impacts of COVID-19, Council has released a Sports Club Emergency Grant program designed to provide financial assistance to local sports clubs. Read more on our grants page.
Permitted activities from 28 October:
Yes but to help stop the spread of coronavirus (COVID-19), council meetings are being conducted remotely. We encourage people to enjoy the convenience of watching council meetings from the comfort of their own home.
People can watch the Council Meeting live using the City of Whittlesea YouTube channel
Most in person events and gatherings have been cancelled or moved online. Check our event listings here to find virtual and online events. Visit our new Arts website to find online activities.
No. Citizenship ceremonies have been cancelled for the rest of 2020 as part of our efforts to help stop the spread of coronavirus.
Yes. Immunisation is a critical service for our community. We will continue to provide immunisation sessions across the City of Whittlesea. However, strict rules that have been imposed by the Australian and Victorian government on good advice from health experts means that some of our venues are not appropriate for this service. As a result, we have made some changes that will ensure we continue delivering for our community.
The City of Whittlesea, like most organisations, is adapting to the effects of coronavirus (COVID-19).
Immunisation is a critical service and we are making some changes to the way we conduct our public sessions to ensure we can keep our community and our staff safe.
The following venues are too small to be able to safely conduct immunisation sessions during the coronavirus pandemic:
As a result, immunisation sessions at these venues have suspended for 2020.
Families can still attend sessions at:
A revised timetable is available here.
Once you arrive at the venue, you will be asked to wait in your car until your appointment time.
Please do not attend an immunisation session if you or your child:
Community immunisation is our priority. To ensure we can meet these needs as best we can, we have suspended our flu vaccination service for workplaces. You will still be able to receive a flu vaccine, once they are available, at a community immunisation session.
Even though community centres are shut, you’ll still be able to access them for immunisation sessions.
Yes, childcare and kindergartens are open to everyone.
Enrolment can be made by email, online or phone. Visit this webpage for more information.
Yarra Plenty Regional Library branches are open, with restrictions in place.
For opening times and more information, visit www.yprl.vic.gov.au.
Face-to-face Maternal and Child Health (MCH) appointments have resumed for Key Age and Stage appointments. Face-to-face breastfeeding drop-in sessions will also return by appointment only, but other drop-in sessions will remain suspended. The First Time Parent Group will remain online.
Conditions of entry for face-to-face appointments are:
PLEASE DO NOT ATTEND THE CENTRE if you or your child have had contact with anyone who has been diagnosed or is being tested for COVID-19, or if you or your child have experienced any of the following symptoms in the past 24 hours: Headache, fever, dry cough, shortness of breath, loss of taste or smell or any other flu-like symptoms.
If you have a phone appointment, your nurse will call you at your appointment time.
If you are concerned, please call the 24-hour MCH line on 13 22 29.
To help stop the spread of coronavirus (COVID-19), the Department of Health and Human Services (DHHS) has advised councils in Victoria to conduct some MCH appointments by phone until further notice.
Yes. Your MCH nurse will call you at your booked appointment time. Please note that the call may come up on your phone as a private number.
The move to MCH phone consultations will still allow us to assess that your child is growing and healthy, and we will talk to you more about this at your first phone consultation.
If you have any concerns regarding your baby’s feeding, please call Council on 9404 8888. Breastfeeding drop-in sessions will be by appointment only from Monday, November 9.
You can also call the 24-hour MCH line on 13 22 29.
There is an excellent Maternal and Child Health App you can download which allows you to plot your baby’s growth and weight. Your MCH nurse will be able to talk you through using this.
Here's more information about the app:
Most payments can be made on this webpage or by posting a cheque or money order. Building and planning payments can be made over the phone: 9217 2259. You can also pay at our service centre in South Morang.
Playgrounds, skateparks and outdoor gym equipment is open.
Barbecues in parks are open.
Sportsgrounds are open to the community and will begin reopening to sports clubs as government restrictions allow.
Sport and sports grounds will open in line with government restrictions.
Yes, Council is continuing to provide essential services including maintaining our City, this includes mowing.
Yes, it is an essential service.
We know there are more cars than usual parked in local streets right now with many people working, or just staying, at home. To help our drivers get to your bins, please make sure they are placed on the kerb away from any obstructions.
Hanson’s Wollert Landfill has reopened to the public. No cash accepted.
If you are unwell, do not attend.
The recycling facility at 480 Cooper Street Epping is open. Please note, masks are to be worn at all times. Customers are to remain in their vehicles with masks on at the weighbridge and will be directed by weighbridge staff.
Kerbside bin collections are continuing as normal.
There is no change to our hard waste collection service at this time.