For more details, including the operating hours of the above, view the Emergency Relief Calendar. Please note, hours may vary during lockdowns.
For more details, including operating hours of the above, view the Emergency Relief Calendar. Please note, hours may vary during lockdowns.
The Financial Hardship Policy provides relief to residents and businesses in the City of Whittlesea who are unable to meet their payment obligations due to a range of individual circumstances.
Whilst Council is unable to waive rates, we are able to offer various other avenues of support for those experiencing financial hardship, including deferrals, payment plans, waivers of interest and collection costs, referral to other financial assistance programs that might be available, or referral to appropriate support services (family violence and financial hardship).
If you are having difficulty paying your residential or commercial rates, please contact Council on 9217 2170 to discuss your circumstances and what assistance may be available to you with our Financial Hardship Support Officer.
Even in lockdown restrictions, you are allowed to leave your home if you or your children are at risk of harm from family violence. If you are in danger call 000.