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Support

Support Services available

  • Call Encompass Care Vic on 0422 461 847 for food relief
  • Call Whittlesea Community Connections on 9401 6666 for food relief, financial assistance and general support and information
  • Hope Centre – Provides Fruit, vegetables, milk & bread - 0423 165 320
  • Countrywide Community Commission - Food hampers - 0411 394 494
  • Thomastown Neighbourhood House – Food Pantry https://www.tnh.org.au/
  • Sikh Community Connections is providing FREE WHATSAPP Text Only 0476 850 607. More information visit: org.au/emergency-food-relief
  • IndianCare - Provides food vouchers, limited grocery, and other essential items of support, irrespective of visa status - 1300 005 040 - https://indiancare.org.au

 For more details, including the operating hours of the above, view the Emergency Relief Calendar. Please note, hours may vary during lockdowns.

For more details, including operating hours of the above, view the Emergency Relief Calendar. Please note, hours may vary during lockdowns.

The Financial Hardship Policy provides relief to residents and businesses in the City of Whittlesea who are unable to meet their payment obligations due to a range of individual circumstances.

Whilst Council is unable to waive rates, we are able to offer various other avenues of support for those experiencing financial hardship, including deferrals, payment plans, waivers of interest and collection costs, referral to other financial assistance programs that might be available, or referral to appropriate support services (family violence and financial hardship).

If you are having difficulty paying your residential or commercial rates, please contact Council on 9217 2170 to discuss your circumstances and what assistance may be available to you with our Financial Hardship Support Officer.

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  • Contact the COVID hotline on 1800 COVID or coronavirus.vic.gov.au

Even in lockdown restrictions, you are allowed to leave your home if you or your children are at risk of harm from family violence. If you are in danger call 000.

COVID-19 information for Aboriginal and Torres Strait Islander communities | Coronavirus Victoria

  • Yarnin SafeNStrong - Call 1800 95 95 63(24 hours a day, 7 days a week). A free and confidential phone crisis line for Aboriginal and Torres Strait Islander people and families who just want to have a yarn with someone about their wellbeing.
    www.vahs.org.au
  • Dardi Munwurro Aboriginal Men's Support Line - Call 1800 435 799 (24 hours a day, 7 days a week). A free and confidential phone support line for Aboriginal men to reach out to yarn with someone when times are tough.
    www.dardimunwurro.com.au
  • Additional resources:

To assist during the pandemic, Study Melbourne has an online hub containing up-to-date support information and resources for international students across Melbourne. Visit www.studymelbourne.vic.gov.au/help-and-support/coronavirus-support-for-students

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