Website accessibility

Why we provide documents in PDF format

We know PDFs are not the most accessible format but sometimes a PDF format is necessary. In this case, we aim to make an accessible version of the document available.

We prioritise accessible content creation based on criteria including:

• content size
• specialist nature of the audience for the content
• how time-consuming or technically difficult it is to create accessible versions
• the likely lifespan of the content.

To view or print PDF documents, you will need to have Adobe Acrobat software installed.

Download it free from Adobe

If you are unable to access a PDF document, please contact our Customer Service department on 03 9217 2170.

Consultants who provide us with documents to be published online must follow these instructions to ensure the document is accessible to people with a disability.

Download instructions for creating accessible Word documents(DOCX, 2MB)

Most fonts on this website use relative font sizing rather than fixed font sizing. This allows you to increase the text size within your browser to make reading pages easier. Details on how to increase the font size for Internet Explorer, Firefox and Google Chrome are below. You will need to have your menu bar visible to follow these instructions.

How to access your Menu Bar (Internet Explorer and Firefox)

1. Place your cursor above the website address at the very top of the page and right click.
2. Tick Menu Bar box.

Changing the font size on Internet Explorer 7 and above

1. Select 'View' from the menu bar top left hand corner of your browser window.
2. Select 'text size'.
3. Select your preferred size (largest, larger, medium, small, smallest).
4. The new font size will be applied to the Frankston City Council site.

Changing the font size on Firefox

1. Select 'Tools' from the menu bar top left hand corner of your browser window.
2. Click on 'Options'.
3. Click on the 'Content' tab.
4. Change the font to your preferred size and click 'OK'.

Changing the font size on Google Chrome

1. Click on the three dots in the menu on the right hand corner of your browser window.
2. Click on the + symbol in Zoom to increase font size.

To improve your internet experience you can select a personalised colour contrast by following the steps below, depending on your chosen browser.

Instructions to change colour contrast

Windows

Click Start, then Control Panel. Select the Accessibility Options icon. Select the Display tab and select the Use High Contrast check box. Select the Settings button to browse different colour contrast options.

Internet Explorer

Click Tools, then select Internet options. Under the appearance heading, select the Colours button. Deselect the ‘Use Windows colours’ checkbox and change the colour by selecting the colour swatch. Select Accessibility within the Internet Options window and select ‘Ignore colours specified on web pages’.

Firefox

There are browser specific colour contrast options for Firefox.

Turning off images can improve internet speed and page loading. It can also be for your comfort or personal preference.

Instructions to remove images

Internet Explorer

 Click the Tools button, then select Internet Options. Click the Advanced tab, locate the Multimedia heading and deselect the ‘Show pictures’ checkbox.

Firefox

Click Tools, then select Web Developer. Select Images, then ‘Disable images’ and click ‘All images’.

Google Chrome

 Click the Customise button (spanner icon), then select Options. Select the ‘Under the Hood’ tab, then content settings. Within the content settings screen, select Image and then select the ‘Do not show any images radio’ button.

We add text descriptions and/or tags to each meaningful image on this website. This is to assist people using screen readers and visitors who browse the internet with images turned off.

• A ‘Skip to content’ link is at the top of each page. This enable users with screen readers to bypass navigation and go directly to the content area of the page.
• A text-only site map provides links to all the main areas and sub-areas of the site in a more accessible format. Find the sitemap at the bottom of the page or in the skiplink for screen readers.
• All navigation functions without JavaScript. The JavaScript only enhances the experience for users who have JavaScript turned on.

• Almost all links are text-based.
• If an image contains a link, it will be placed directly next to a text-based version of the same link. Where possible techniques are used to keep the text within the code so they are still text-friendly for screen readers, text-based browsers and for people who browse with styles off. This includes mobile devices that may not render cascading style sheets.
• All link rollovers are high-contrast so they are easily distinguished from regular text and headlines that are not clickable.
• Link content text is contextual when possible to describe the link’s purpose and to make navigation easier for screen readers and more usable for all website visitors. 

• Our online forms use the label tag. The label associates a piece of text with a form field to assist screen readers. Also, if text within a label is clicked, the associated form field is brought into focus to increase usability.
• Form validation. If a form is submitted incorrectly, the error message returned informs the user of missing information clearly and logically, without requiring JavaScript.

Most content pages on our website are optimised for printing offline and are designed for hard copy and readability.

The navigation menus and other design elements will be removed, the text will wrap to the page margins and the font becomes print-ready.

To print a page from this website, type CTRL+P, right clicking with your mouse and selecting print, or accessing print from your browsers settings menu.